Q :Will I receive the same product as shown in the pictures?
A:Our suggestion is to “preferably purchase genuine watches” because generally, any high-end replicas from manufacturers cannot achieve perfect replication. Despite how much effort is put into the replication, there may still be some minor flaws. However, high-end replicas are very close to the genuine products, about 90% – 95% similarity. Therefore, there is no need to worry about significant discrepancies between the product and the images. We can guarantee this.
Q :Can I purchase a pure gold or other precious metal watch here?
A:We still recommend “purchasing genuine watches whenever possible” because most high-end replica watches only undergo a coating process, with a thickness of approximately 10 micrometers. Although some factories may increase the thickness to around 30 micrometers using real gold or other precious metals, this also results in a higher price. However, there are no replica watches made entirely of precious metals.
Q: What are the differences in quality between genuine high-quality replicas from countries like Switzerland, Japan, and China?
A：Firstly, it is important to inform you that many replica watches available on the market are manufactured in China, including the majority of the internal components. Only a few sellers offer handmade high-quality watches, located in Asia and Europe. 98% of luxury watch dealers come from China, so if someone or a website claims that their watches are manufactured in countries like Switzerland or Japan, they are most likely deceiving you. Therefore, returning to the question itself, it can be said that the majority of products available in the market are actually made in China. The only difference lies in the level of craftsmanship chosen by the manufacturer.
Question: Other platforms claim that their replica watch movements are genuine SWISS ETA, are they telling the truth? What about yours?
A:Let me tell you something, most high-end replica movements are clones of it, known as Asian ETA. Sometimes you may come across replicas that use genuine Swiss movements, but even so, be cautious – often these movements prove to be Chinese imitations. In our products, we explicitly state that we use Chinese imitations.
Q:I noticed that your watch prices are higher compared to some other websites. What are the advantages of your watches that justify the higher prices?
A:It depends on which website you are comparing with. Some websites sell low-quality products, while others sell at much higher prices than ours. In fact, if you carefully examine and compare, you will find that our high-end replica level prices are within the “reasonable market price range”.
Q:I am very glad to be able to add you through WhatsApp or Instagram and other real-time chat applications, but sometimes I don’t receive a prompt response, or there are delays in receiving replies to my emails. Could you please explain the reason for this?
A:Dear user, greetings! Sometimes, we are on opposite sides of the Earth. We apologize for not being able to respond to you promptly, and you can refer to our time zone. Our working hours are based on the China time zone. Sometimes, we also have a large volume of emails or chats to reply to, so please be patient. But one thing is certain: you will definitely receive a response.
Q:Are you scammers? Will there be any deceptive behavior? (This is a serious question, no joking around, a declaration is needed
A:You can try to put yourself in the other person’s shoes. If you suspect someone of being a thief and ask, “Are you a thief?”, what do you think their answer would be? The best thing you can do is make judgments based on various aspects such as the website, our social media accounts, personal information, updates, testimonials, reputation forums, and personnel. There are always some key points you should pay attention to in order to determine if the seller is genuine.
Payment Q&A
Q: Can I make the payment after the goods are delivered?
A:We are pleased to inform you that we can offer cash on delivery service to certain countries. If you would like to know if your specific region is eligible for cash on delivery, please contact us to check if your country is on the cash on delivery list.
Q: Can I meet you in person to see the stock and buy some watches? Because I live in China/I frequently travel to China.
A:I’m sorry, but we cannot meet in person. As you may know, we operate a replica business that is conducted discreetly underground and we do not engage in private face-to-face meetings.
Shipment & Handling Q&A
Q: How long does it take for you to process my order after payment? Can you ship it immediately?
A: Typically, we require 4-5 business days to process your order. In cases of high order volume or when the factory is experiencing a shortage of parts inventory, we may need additional time to ensure proper quality control for each order. This process takes some time as not every watch is in perfect condition. Sometimes, we need to return it to the factory to exchange for a better one. Please rest assured that we will keep you updated and maintain active communication on our progress, so there is no need to worry.
Q: Will I receive photos or videos of the purchased product before it is shipped?
A: Yes, we will provide you with photos and videos of your actual product before delivery. We will not proceed with shipping your order until we receive your confirmation and approval.
Q: What is the best way to deliver to my country? I am concerned about facing customs issues.
A: Basically, you can visit our Shipping Methods page. If you have any experience in safely shipping replica products to your country, please let us know how you did it and we will follow the same process. If you do not have experience, rest assured that we know exactly how to ensure the safe delivery of your order to your country. Our shipping agent is highly experienced in handling this matter.
Q: What will you declare for the package?
A: We always declare it as “watches” or “timepieces” or “gifts”. We cannot mislead the declaration, otherwise you won’t receive anything. Sometimes, we may label it as fashionable watches, repaired watches, toy watches, etc. If you wish us to declare any specific value (usually for experienced customers), please let us know. However, if you don’t have any experience, let us decide based on our expertise, typically declaring a value between $15 and $50.
Q: Do you provide tracking numbers for the shipments?
A: Yes, we provide tracking numbers for every order, guaranteed. However, there may be instances where we are unable to provide the tracking number immediately after submitting your package to the shipping agent. We appreciate your understanding in such cases. When you receive the tracking number for your package, it might not initially show any status on the online tracking system. It may take 1-2 business days for the status to be updated, especially if we submit your package over the weekend.
Q: I checked my tracking order, but it seems the order has not moved/has strange status/clearance event, etc. What should I do?
A: We kindly advise you not to contact DHL, EMS, or any logistics company related to your shipment for any reason. Please contact us as soon as possible for communication and reassurance. Remember, sometimes we use regular postal services for security reasons, which can be slow in most cases. Don’t panic, relax, and feel free to reach out to us if you have any concerns.
Q: Will customs open or inspect my package?
A: Inspections are part of their job, but they only conduct random checks from the millions or billions of packages they receive each day. Most of the time, we have no issues, as long as we don’t do anything suspicious to arouse their suspicion. If you need any assistance, please contact us.
Q: My package has arrived in my country, but they want me to prove the price, what should I do? (This only happens in some countries.)
A: Simply contact us, usually they need a price and payment voucher. We will provide you with an invoice amount for your parcel that matches your parcel declaration form. Stay calm and don’t panic.
Warranty Q&A
Q: I received the watch, but the movement is not moving. Why?
A: Please check the videos we send during the quality control process. We never deliver broken watches and you can notice from the serial numbers of some models as well as pictures or videos of QC that these watches are exactly the same as the ones you received. There are a few possibilities:
You need to give your watch a big shake and then manually wind it to fill up the energy. or
Because we all agree to declare small values to avoid customs problems and fees, sometimes it won’t be considered a high-value package. So, it could have been caused by bouncing or shaking during transportation.
Q: Then, how to solve the abnormal arrival of the watch?
A: As part of the warranty coverage, we will give you two options:
Go to the local repair (because it is usually a small problem caused by vibration and some small screws loose). Find out the price and if it is reasonable, we will pay the fee. This option is usually available to those who no longer want to wait for returns, repairs, and redeliveries.
Give us back the watch and we’ll fix it. Please note that this takes time. Wait patiently until everything is settled and we can send it back. Return shipping charges will be on your side. There are some requirements in terms of transportation:
Use EMS, or a regular post office (registered mail) in your area. Do not use some major logistics companies such as fedex or DHL.
Declare as: Damaged watch (timer) repair value less than $10
Q: Are you going to repair it or replace it with a new one? Can you change it to another model?
A: It depends on how big the problem is. Please understand the following return processing methods:
We’ll check what’s wrong with your watch.
If it’s not a major problem, we’ll send a technician to fix it.
We’ll go back to the factory with some proof of problems, and if it’s a big problem, let them decide to do it.
The factory will return it to our store and we will do a final inspection after it is fully repaired.
We are ready to redeliver to your address.
Sorry, you can’t exchange another model of watch because we have a no return policy for the factory.
In the worst case, you will get a mobile replacement, or the same unit replacement. It depends on the physical condition of the watch you returned.
All these processes take time. Please be patient. We’ll get it done. It just takes some time.
